Queue-Management / TruKnox Technologies

e-Queue Empowers Customer Service by streamlining the flow of customers using state of the art Queue Management System (QMS).

eQueue creates a service delivery environment where customers can enjoy a memorable experience resulting into the highest levels of customer satisfaction, consequently making them more loyal to your brand and makes you ahead of your competitors.

Queue-Management Software
This systematic approach towards crowd management gives more control to the front-end personnel, thereby empowering them to ensure dedicated service
About
e-queue has been specially designed to bring about order, efficiency and comfort in places such as banks, railway stations, public utility offices, health care and other places where people have to wait in line to get a service.

The system is practical for facilities that require managing physical queues dynamically like embassies, airports, immigration centres or those with ‘dispersed queues’ to allow customers the freedom to browse while waiting for their turn for example super markets; and yet others that want their customers to catch a breath before serving them like banks, hospitals etc. Is sure to speed up service time, reduce frustration, enhance customer experience and ensure fair service.

eQueue’s various utilities also include ticket designing software, configuration software and reporting tool. It has an Exhaustive report mechanism with Flexibility to filter on the basis of staff member, kiosk, counter and service. Master report system for drilling down report. Report can be drilled down on the basis of service or staff member for any duration of time. Its powerful reporting engine records every little detail to help you with better decision making.

Features of Queue Management System:
  • Real time monitoring of the network .
  • Can edit / change counter definitions on the fly.
  • Graphical representation of the statistics.
  • Role based authorization for different levels of users.
  • Respond to staff workloads and provide better service to customers.
  • Works with both types of counters – those having a PC, and those not having a PC.
  • Automatic periodic backup.
An overview of Benefits for:
Customer
  • Reduced waiting time
  • Better time management
  • Peace of mind
  • Enhanced customer experience
Employee
  • Recognise Individual
  • Performance
  • Improved staff productivity
  • Less stress for staff
  • Able to view and manage queues
Management
  • Reduced waiting time
  • Better time management
  • Peace of mind
  • Enhanced customer experience
Company
  • Improve corporate image
  • Improved customer service
  • Advanced KPI reports to optimise
  • Drill down reporting system
  • Increase Organization efficiency

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