e-Queue, a Queue Management and Appointment Scheduling Software, empowers Customer Service by streamlining the flow of customers using state of the art Queue Management System (QMS). e-Queue creates a service delivery environment where customers can enjoy a memorable experience resulting into the highest levels of customer satisfaction, consequently making them more loyal to your brand and makes you ahead of your competitors.
The system is practical for facilities that require managing physical queues dynamically like embassies, airports, immigration centres or those with ‘dispersed queues’ to allow customers the freedom to browse while waiting for their turn for example super markets; and yet others that want their customers to catch a breath before serving them like banks, hospitals etc. Is sure to speed up service time, reduce frustration, enhance customer experience and ensure fair service.
eQueue’s various utilities also include ticket designing software, configuration software and reporting tool. It has an Exhaustive report mechanism with Flexibility to filter on the basis of staff member, kiosk, counter and service. Master report system for drilling down report. Report can be drilled down on the basis of service or staff member for any duration of time. Its powerful reporting engine records every little detail to help you with better decision making.
